Refund And Return Policy 

Effective Date: January 16, 2025

At Nova Gadget Verse, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Our Refund And Return Policy outlines the terms and conditions for returning products purchased from our store. Please read the following guidelines carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 30 days of the purchase date.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

Note: Certain items such as gift cards, promotional items, or clearance products are not eligible for returns unless they are defective.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products damaged due to misuse, negligence, or unauthorized alterations.
  • Items purchased as “final sale” or marked as non-returnable.
  • Downloadable software products or digital content.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
  2. Approval:
    Once we review your request, we will provide a Return Authorization (RA) number and detailed instructions.
  3. Ship the Product:
    • Pack the product securely to avoid damage during transit.
    • Include all original accessories, manuals, and packaging.
    • Ship to the address provided in the return instructions.

Note: Customers are responsible for shipping costs unless the return is due to a defective or incorrect item sent by us.

4. Refunds

Once your return is received and inspected, we will notify you of the refund status:

  • Approved Refunds:
    Refunds will be processed within 7-10 business days to the original payment method.
  • Partial Refunds:
    Items returned not in their original condition or missing parts may qualify for a partial refund.

Note: Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, follow the same return process and indicate your preference for a replacement. Exchanges are subject to product availability.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. Provide clear photos and a description of the issue. We will work to resolve the matter promptly by offering a replacement or refund.

7. Contact Information

For questions or assistance regarding returns, please reach out to us: